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 * THIS WIKI IS DEPRECIATED. PLEASE ADD ANY FUTURE ISSUES TO THE NEW GOOGLE SPREADSHEET THAT WAS SHARED TO YOUR HCS EMAIL ACCOUNTS. IF YOU DO NOT HAVE ACCESS TO THE NEW GOOGLE SPREADSHEET, PLEASE CONTACT BRYAN.**

**THANKS**

**---PLEASE DO NOT ADD ANY ADDITIONAL ITEMS TO THIS DOCUMENT, AS IT WILL NOT BE VIEWED BY THOSE WORKING THE ZEN ISSUES-**

Please add __**ANY**__ issues you encounter with the ZEN upgrade project here.

-FF and plugins installed on the base image; however, plugins do not work for managed users (works fine under admin). FF has a bad habit of working from userspace vs computerspace.

-General flakiness with app launcher (no icons, stuck in refresh loop, etc). Even after refresh, some applications don't show up.

-General performance concerns with the new hierarchy if Zen10/11 in that policy control, authentication, associations, etc are having to traverse the WAN to the central Zen server. Any way to crank up caching to minimize traversing the WAN? ***Is set to only traverse the WAN during the initial login. The workstations checks for basically information on where to locate content, user authentication etc. After that it pulls data from the local ZCM server.**

-Excessively long login times on initial login & on any login. Far longer than expected even for first login.


 * -All local printers not auto installing. The majority of printers are detected by device manager and simply missing drivers. We need to reenable the driversearch function for local printers. Having to install 30% of local printers is far better than 100% of them. Especially with the initial login time issues.**


 * -NCWise in IE not working (pre holiday / not tested with new Java requirement) - Resolved with new NCWise in January. **


 * -DLU policy is flakey. Users are getting prompted for a second login alot of the time. Yesterday in a lab, the teacher had to have 5 students restart multiple times to login.**


 * -Cannot view properties of sent emails in Groupwise 8 after upgrade.**


 * -**Random teacher users, student users, and administrator login thsadmn1rs receive an administrator login message when trying to log in to various computers**. Switching to a different computer usually lets the user login, or restarting up to 4 times will let the user login. Three computers in the upstairs media center are an exception to this, because they have been restarted at least 5 times each day for the past 3 days and the administrator login message continued to appear. Just recently computer number 45140 did let someone log in.** This is happening more frequently-updated 1/28/11


 * -Most computers which are model GX240, GX260 and GX270 take up to 10-15 minutes to log in to the computer. Some take a long time to open programs too....one example is in room 614 (update: Kristina put a newer computer in this room)**

Need office compatibility pack on all systems that are below office 2007 - still not working 2/10/11


 * Image Burn is not working**


 * Virtual machine drivers still exist on base image and show up as unknown devices on newly imaged machines. (storage controllers). This is a cosmetic issue and deleting them will correct the misreported/missing devices. Base image will need to be updated. This is a cosmetic issue which has now been fixed in the base image. **


 * When Kristina images a computer, Zenworks does not finish. Donnie has to manually do something to finish the image. This has been fixed. When we upgraded to ZCM11 I created a new ZAA.zmg ad-on image. I left out a batch file that calls the install. **


 * Teachers cannot right-click - Fixed in Teacher Policy **


 * 1/31/11 thsadmn1 (Kristina) cannot install printers anymore - Fixed in Admin Policy 1/31/11 **


 * Teachers do not have menu items to access my computer or my documents. They have to open an office file to get to any menu to switch drives. The Teacher and Student Group Policy does give teachers and students access to "My Documents" and "My Computer" from the start menu. I tested this with my "tccsths" (Student) and tcctths (Teacher) user. **


 * E4200 - Missing base system driver, Contacted Smart Card driver, high def. audio driver and missing drivers to virtual drivers that were used to do base image.-EM 1/26/11 **


 * When users (students/teachers) log in, sometimes they get no app/shortcut associations in app launcher (blank) and they have full access to filesystem with explorer popping up at windows/system32. I fixed this issue in the CTE labs (where I saw it happening). The fix is to login as a "Student" and right click on the ZEN icon in the taskbar and select refresh. Once the refresh is complete I rebooted the computer and tested again and everything worked OK. I'm sure this was related to the ZCM10 to ZCM11 update. **


 * Local printers are appearing and disappearing from application print menus ("no printer installed" message) but are still seen in printers and faxes. **
 * - Groupwise is not populating the address (mail.harnett.k12.nc.us) ** I added a dns entry at Triton that allows the client to work without populating this field (ngwnameserver which resolves to the mail server address 10.1.0.4).

-DLU policy not working on a WHMS laptop or any imaged computers for that matter- Local accounts have been created on the machines to get the user their equipment back

2/8/11 - I am working with Novell to resolve the spradic secondary login as well as the slow login issue (even on new workstations). We have made progress but have not completed this task. I will be working with Novell again on Wednesday morning.

- Lab 824 - I made sure all workstations in Lab 824 are working and have the necessary applications. The issue with applications seem to be letting Dragon install before MS Office. This caused problems with both Office and Dragon. I have not put a requirement in the Dragon install to wait until Office 2007 is installed. We reimaged 3 computers in the lab and all received both applications.

2/9/11 - I am working in Lab 825 and 817 today to make sure all computers are working correctly. I have made a lot of progress at Triton today. I have implemented a few patches from Novell on the Primary server that seem to be helping as well as a few minor configuration changes. I will update the wiki later tonight.

I have taken time today to make sure all computers in labs 825, 824, 817 are working. I have also re-tested a good sample of machines in labs 153 and 157. Everything seems to be working much better.

I am waiting on Novell to respond back to several workstation log files to determine if more can be done to make the login faster.

I still have a list of workstations that need to be looked at and will continue with these tomorrow. If the weather is bad in the morning I will be working remotely.

Please make it so teachers can control printers, ie: add, cancel/delete jobs, change default, etc. -Kristina 2/10/11

I imaged a laptop today and set it up in the office 2007 group... It came down fine, however there is a folder on C:\Office 2007...  all the files, key and all.. --- EM 2/10/11 -- still having this issue 2/22/10

2/10/11 Room 811 – PC works as teacher and student Room 750 – can’t find a computer with a room of 750. Room 814 – 4 PC’s - I was able to confirm that 3 of the 4 computers in room 814 are working correctly. I was unable to remote to 20-814-f-47772. Room 818 – There are 2 computers listed in this room. One of the computers has not attached to the ZCM server since 12/9/10. Is it still there (20-818-f-47783)? The other PC is working OK. Room 819 – The logged in user Debra Kelly is associated with the Teacher DLU, Teacher Group Policy, Admin DLU, Admin Group Policy. We need to determine which group this user should be associated with. However, the PC seems to be working OK. Groupwise Email Properties – It now seems to be working. If someone fixed this let me know what was done. I was getting ready to look at the “views” files from GW8. Teachers – Right Click – I modified the Teacher Group Policy to allow teachers to right click on files and folders. Please change Ms. Blue's (825) default printer back to the black and white printer instead of the color one? This is for computer #56692. Done (she will need to logout and log back in) Ms. Fisher (824) needs Dragon on her teacher computer 52849. I did this yesterday. I just didn’t associate the application startup icon with workstation. Teacher is lab 817 says Dragon stills gives a message that it is trying to install. Is this something we'll have to put up with? When the install completes this will stop. I will add this to the Wiki: Please make it so teachers can control printers, ie: add, cancel/delete jobs, change default, etc. Teachers should now be able to add printers and control printer jobs. Office 2007 Compatibility is being deployed tonight with Patch Management. I will need to be tested in the morning.


 * intermittent no boot sector error on Windows 7 machines cloned with Zen 11 imaging--EM 2/10/11 **
 * seems like the computer breaks after it reboots from installing the zen 11 client. It is imaging fine with windows xp & zen 7-2/14/11 **

DLU is still not working at BOE.--2/18/11 (seems to be working -- EM 2/22/11) === I can not connect to a computer that had a fresh zen11 image (previous image was on zen7)--it is on the website, but when I go to connect it says "failed to connect to server (16-nsol-t-57960.les.harnett.k12.nc.us)" ===

She was imaged at BOE and in the BOE container, I moved her to the LES container. --EM 2/15/11
**-I even tried remoting into that schools ZCM server and remoting into computer that way.... same error, please fix asap. I have had to remote into 2 machines on the new zen and I can't because it errors out. --EM- 2/16/10**

-Folder System 32 keeps popping up every time computer is restarted for Denise Logan @ BOE-- 2/25/11 EM -Box with ream password keeps popping up on nferrell's computer when signing in. It also wants the windows user name and password.--EM -I can not remote connect to any laptops after they leave BOE site. I can remote control them fine on Site, but as soon as they go to the school I get the Failed to connect to server---3rd computer this is happening to--EM 2/28/11 -Computers are not registering themselves - em 3/1/11 -Still can't remote computers....Now I can't remote a computer that I imaged at BOE, and the computer is still at BOE. It is saying Default Location under zen. It is registered and in the zcm website. - EM - 3/2/11